Refund policy

Last updated: 2 October 2026

Ashby Boxer (www.ashbyboxer.com) is operated by Sawyglobe LLC. For refunds, cancellations and product problems, email support@ashbyboxer.com.

60-day money-back guarantee

Every order comes with a 60-day money-back guarantee. Wear them, wash them, live in them. If Ashby Boxer is not right for you, email support@ashbyboxer.com within 60 days of delivery with your order number. You do not need to give a reason.

No need to send worn underwear back

For hygiene reasons we do not ask you to return underwear you have worn. We may ask a short question about the fit so we can improve sizing. This is never a condition of your statutory rights.

Unworn items

If a pair is unworn and in its original packaging, you are also welcome to return it. Email us first and we will send instructions.

Refunds

We refund the amount you paid to your original payment method, free of charge, within 14 days of approving your request. Your bank may need a few extra days to show it.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as ordered, email support@ashbyboxer.com with your order number and a short description. We will replace or refund as required by applicable law.

Cancellations

To cancel an order, email support@ashbyboxer.com as soon as possible. Once an order has shipped it may not be stoppable, but you are still covered by the guarantee.

Your rights

This guarantee comes in addition to any rights you have under the consumer law of the country you live in, and does not limit them.